Onboarding

FAQs

What is the procedure for replacing a TaHoma V2 with a TaHoma Switch?

(10) 25-11-2020

Will I still have a web interface for controlling my house?

(12) 25-11-2020

Will the current version of the TaHoma app remain available? What about Conexoon apps?

(13) 25-11-2020

Will the TaHoma Switch remain compatible with RTD sensors?

Will there be mobile app continuity for the TaHoma V2 Boxes?

Can we launch SMART functions from RTD opening and/or presence sensors?

(71) 25-11-2020

Can you connect the TaHoma Switch to the new Somfy Home Alarm Advanced?

(13) 25-11-2020

Can you connect the TaHoma Switch to ethernet?

(12) 25-11-2020

Is the TaHoma Switch compatible with voice assistants?

(13) 25-11-2020

Is the TaHoma Switch HomeKit compatible?

Should we keep the TaHoma V2 USB dongle to make it compatible with enocean, Zwave, etc?

(48) 25-11-2020

Which Zigbee 3.0 products are compatible with the TaHoma Switch?

(11) 25-11-2020

Up to how many devices and scenarios can I configure with the TaHoma Switch?

(12) 25-11-2020

What happens to my TaHoma Switch if the internet stops working?

(11) 25-11-2020

Is the geolocation function integrated into the TaHoma Switch?

(15) 25-11-2020

What is the procedure for replacing a TaHoma V2 with a TaHoma Switch?

(22) 25-11-2020

What internet speed do I need for my TaHoma Switch to work properly?

(11) 25-11-2020

What functions are available with partner products?

(15) 25-11-2020

Can my customer reset their device?

(15) 22-10-2020

My customer does not have access yet to the new TaHoma application, can I still access my customer's interface from the TaHoma Pro application?

(18) 22-10-2020

How do I access my client's TaHoma application?

How do I connect TaHoma to the Internet?

(20) 22-10-2020

I can't connect the TaHoma to the Internet, what should I do ?

(16) 22-10-2020

How to pair products to TaHoma, by protocol?

(10) 22-10-2020

How to pair products to TaHoma, by application?

(14) 22-10-2020

Which products can I pair to TaHoma?

(10) 22-10-2020

To pair a product: choose by application or by protocol, what are the differences?

(43) 22-10-2020

Can I still pair products to TaHoma without Internet access?

(15) 22-10-2020

How to register a customer box?

(22) 22-10-2020

Where can I find the TaHoma QR code?

(22) 22-10-2020

The registration procedure has changed, we don't need to fill in the customer's email anymore?

(39) 22-10-2020

I can't scan the TaHoma QR code, how can I do it?

(14) 22-10-2020

Can I continue to register boxes on the Somfypro website?

(16) 22-10-2020

Can I assign a customer TaHoma already activated?

(15) 22-10-2020

There is no Internet on the construction site or at my customer's, can I still set up the TaHoma ?

(23) 22-10-2020

How do I remove a customer installation from my list?

(12) 22-10-2020

I can't find a client TaHoma in my list, how can I do it?

(14) 22-10-2020

How to find a customer box?

(13) 22-10-2020

I registered a TaHoma, my customer then activated it, but I can't find it in my list.

(13) 22-10-2020

I would like to create an access for other people in my company, how can I do this?

(32) 22-10-2020

I don't have access to the Somfypro website, can I still access to the application?

Do the sub-accounts have the same view as the main account?

(11) 22-10-2020

Can I use the application if I don't have a mobile network or the Internet?

(14) 22-10-2020

How to access the application?

Can I make modifications without customer’s agreement?

(22) 22-10-2020

Can I access my customer’s installation at any time?

Do I have to support my customer on products added himself after the initial installation?

(10) 22-10-2020

Can I delegate aftersales service to another installer?

Which products are compatible?

(12) 22-10-2020

If I use an io-homecontrol receiver, will I be able to monitor all the wired products?

(43) 22-10-2020

Is there a difference between RTS equipment and io-homecontrol product?

Are products from other brands compatible with this tool ?

Are products from other brands of the Somfy Group compatible?

Will I see the products added by my customer after the initial installation?

(10) 22-10-2020

How do I access this tool?

How can I view a TaHoma installation among my list of installations?

Can I access the detailed view of the connected installation of my customer without his agreement?

(12) 22-10-2020

Can I access this tool from my smartphone or tablet?

My customer already has a TaHoma, and I would like to monitor the installation from the tool, is this possible?

(13) 22-10-2020

I have already activated many boxes but via the somfy-connect website. Will these boxes be displayed also?

I have already activated many boxes using the Somfy Pro website. Will these boxes be displayed automatically?

Is it necessary to register the TaHoma?

(17) 22-10-2020

Is it necessary to install a TaHoma for my customer?

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