Onboarding
Can I access my customer’s installation at any time?
(23)
22-10-2020
Once your customer has validated the service, you can access the detailed view of the installation at any time, by logging in to the tool. However, if you wish to make changes to the installation, your customer must first validate the service request. Once validate, you will then have access to the installation for a limited period (8 hours) to make the necessary modifications.