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179 FAQs

How to customise your TaHoma® switch buttons?

Your scenes in one touch! Discover how to configure your TaHoma® switch buttons to easily centralise and control your smart home in one touch. Launch your 2 favourite scenes from the buttons, and customise them as much as you want! To configure the buttons, simply create your personalised scenarios, and assign them to the buttons. Step by step procedure Access the button configuration You will be guided to configure the buttons during the first installation of TaHoma® switch. Or you can configure them at anytime in the app by clicking on the 3 dots menu "..." Then, go to your profile section and click on "My box" Click on Button settings Set the first button Now, configure the first button by clicking the the " + " button. Assign a scene A list of your scenes will appear. Simply select the scene to be assigned to the first button. During the first installation of TaHoma® switch, you will be guided to configure your first scene. You can also configure it anytime via the app by clicking on the " + " button. Repeat again for the second button Configure the second button exactly the same way. Well done! You can now centralize and control your home by launching your scenes at any time from your TaHoma® switch buttons. TIP: If you need to stop the scene that you have just launched, just click on the middle button of TaHoma® switch. Video procedure

How do I pair my Keypad with my Roller Shutter?

Video procedure Step-by-step procedure: Note: The Keypad and the roller shutter motorization have to work under the same radio protocol (RTS or io). Open the memory of your roller shutter motorization. (Usually it is made by pressing 2s the PROG button in the back of the roller shutter's remote). Enter the master code on the Keypad Press simultaneously the both operating buttons. The lights are flashing Under 10s press the command button of the Keypad that will control your roller shutter

I have to change the way I set a solar-powered motor?

"Same ergonomics as the 230v range. The settings are facilitated thanks to the EMS2 tool."

In case the Sunea 40 solar IO is not operating anymore, how can I make a quick diagnosis ?

Thanks to Serv-E-Go you will have a complete diagnosis of the installation (with customer agreement) remotely.

Should I change the entire Sunea 40 solar io solution when the battery can be loaded anymore?

"Only the battery must be changed. The motor can stay."

Why should I keep the antenna outside the end-product?

"If the antenna is completely inside the end-product the Standard Somfy performance could be reduced, and the connected solutions could not not work properly."

Does the installation of a solar-powered screen take more time than the installation from a grid motor?

"The installation is entirely made from the exterior up to 3 times faster. No need to call an electrician to connect the installation to the main power supply."

Do I need a training before installing the Sunea 40 solar io?

No need to plan a training, the installation is 100% successful with Tahoma pro App. The settings are the same as on a Sunea io. You can check all the steps before installing the product through Help me App. Android version iOS version

During the installation of a solar-powered screen the façade of my customer will be damaged?

"No need to drill holes in the walls to pass cables, no electrical supply is needed."

Should I put cable in the arm of the awning to connect the Sunea 40 solar io of the Valance?

"No more 230v in the arms of the awning to have a motorised valance. There is no wire. The motor is powered by the battery and the solar panel."

On which connector of the Sunea 40 solar IO should I do the double power cut to reset the motor?

You don't need to disconnect connectors, The reset can be done with Tahoma pro App. Android version iOS version

There is something in front of the solar panel (e.g : a tree, a balcony, etc.) would the solar-powered screen work normally?

Except if the solar panel is completely shadowed, the solar panel will get enough energy to recharge the battery. To be 100% sure of the performance of the system, use the Somfy Solar App. Android version iOS version

Would the solar-powered screen run properly on a window facing north?

"The solar panel does not need direct sun to recharge the battery. No need full sunlight to operate, powered by daylight."

Am I going to have more aftersales calls due to the battery of the Sunea 40 solar io?

"No need to change the battery every 2 years I'm sure I won't come for after sales, when I leave the site it will work for a long term (warranty 7 years for solar panel, battery and motor)."

I want to protect my customers screen powered by a Sunea 40 solar IO from the wind which solution can I propose?

Only the wind function of Soliris io will be compatible.

My customer wants to use his screens to reduce his energy consumption. What can I propose?

"The soliris io is directly compatible with the motor. Through Tahoma switch you can use the sunis wirefree II io or the soliris io."

How long will the Sunea 40 solar io operate in total black-out ?

"We insure at least 30 days with 2 up and down movements per day without energy supply in complete dark conditions whatever the torque with a Somfy new battery."

Does it exist a solution if the result from the Somfy Solar App is negative?

The solar panel can be installed with an extension cable, allowing it to be placed with optimal sun exposure. Please inform your manufacturer upfront.

What’s the difference between RTS and io-homecontrol®?

RTS (Radio Technology Somfy) Communication Technology: RTS uses one-way communication. This means that the transmitter (e.g., a remote control) sends a signal to the receiver (the motor), but the receiver cannot communicate back. Programming: The system is generally simpler to program and install. IO (IO-Homecontrol Technology) Communication Technology: IO uses bidirectional communication. This means that both the transmitter and the receiver can send information to each other. This allows the user to receive feedback on the status of the motor (e.g., whether it is fully up or down). Functionality: IO systems often offer more advanced features, such as timers and integration with home automation systems.

Is it necessary to register the TaHoma in Serv-e-Go tool?

Yes. You must register the TaHoma via the Somfy Pro website. This allows you to assign a TaHoma to your Pro account. When you connect to the tool, you will then view all your registered boxes.

How do I access to Serv-e-Go tool?

You can access the tool directly from the Somfy Pro website, once logged in with your account.

How can I view a TaHoma installation among my list of installations in Serv-e-Go tool?

The first step is to register the TaHoma to your professional account. Your customer must activate the TaHoma, and accept the assignment to your professional account, and validate the service. Once the activation is validated by your customer, the box will appear in the list.

In Serv-e-Go, can I access the detailed view of the connected installation of my customer without his agreement?

No, you will not be able to monitor the installation of your customer without his agreement. You will see the customer’s TaHoma in your list, but you will not have the detailed view of his installation. You will not have access to remote diagnosis or intervention, nor access to the alert messages related to the installation.

Can I access the Serv-e-Go tool from my smartphone or tablet?

Access to this tool is only possible from an Internet browser. The site is optimized for consultation on tablet or computer with a width greater than or equal to 1024 pixels. We recommend access from a computer, but you can also access it from a tablet, using a web browser.

In Serv-e-Go tool, will I see the products added by my customer after the initial installation?

Yes. When validating the service, customer gives you access to his installation and view to the list of paired products, for an unlimited period until he chooses to terminate the service. You can monitor the installation and its evolution in time.

I have already activated many boxes using the Somfy Pro website. Will these boxes be displayed automatically in Serv-e-Go?

Yes. All boxes already activated via the Somfy BtoB website (so already assigned to your Pro account) will appear in the tool when you connect, without any action from your part.

I have already activated many boxes but via the Somfy-Connect website. Will these boxes be displayed in the Serv-e-Go tool as well?

Boxes activated via the Somfy-Connect website are not assigned to your professional account, so they will not be displayed automatically in the Serv-e-go tool. Nevertheless, it is still possible to assign these boxes to your professional account even after the activation by the customer. You can assign this box to your professional account directly in the Serv-e-go tool, or by contacting Somfy support. You will need to provide the name your customer and the PIN-code of the TaHoma.

My customer already has a TaHoma, and I would like to monitor the installation from Serv-e-Go tool, is this possible?

You must first assign the TaHoma box to your professional account, directly from the Serv-e-go tool or by contacting Somfy support. An email will be sent to your customer for validation. Once the customer box appears in your list of installations, you will be able to access the installation for monitoring and troubleshooting.

If I use an io-homecontrol receiver, will I be able to monitor all the wired products in Serv-e-Go?

No, this receiver only enables you to control a wired motor with a radio control point. You will not be able to access the information of these wired motors.

Is it necessary to install a TaHoma for my customer to access its installation in Serv-e-Go?

Yes. You must install a TaHoma for your customer, and pair products to this box. TaHoma, being connected to the Internet, serves as a gateway to access and collect the data of the installation.