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179 FAQs

What to do if Your Radio Awning Motor Doesn't Respond But Jogs Each Time it is Plugged In?

A possible cause may be that the motor has lost connection with the control point. Below are the steps to reconnect the control point. Video procedure Step by step procedure Press up and down on the remote at the same time, until the motorized product jogs*. Press up and down on the remote at the same time. If the motorized product jogs*, press the program button on the back of the remote until it jogs* again. Now check if the motor responses properly. *A jog is a brief in and out move of your motorized product.

What is RTS?

"You might have seen the acronym RTS when talking about Somfy motorized products and wondered what it meant. RTS stands for Radio Technology Somfy® and is Somfy's exclusive control platform enabling users to adjust motorized interior window coverings and motorized exterior products such as awnings, rolling shutters, pergolas and screens from virtually anywhere inside or outside the home. RTS technology works with a variety of Somfy controls including hand-held remotes, wall switches, the myLink app, voice control, and sensors for sun, wind, and rain. RTS allows users to create ambiance and bring their homes to life, providing the ultimate combination of luxury and performance effortlessly! What is the range of my remote control or wall switch? RTS is a radio technology that can communicate with motorized products reliably up to 20 feet and from up to 65 feet in optimal conditions. There is no need to point or aim the remote or control device at the window covering because RTS is omnidirectional. And just like a garage door opener, the radio waves travel through walls. Will my Somfy remotes interfere with other radio-controlled products in my or my neighbors home? Since RTS is radio-based technology, you might wonder if your remotes or controls will interfere with other radio-controlled products in your building or neighborhood. But there's nothing to worry about. Somfy RTS technology utilizes a rolling code with 16 million combinations to ensure that RTS communication is both safe and secure."

What do I do if my Somfy-motorized blind is not working?

"If you're having issues with your Somfy-powered motorized shades and blinds, there are plenty of troubleshooting options that will most likely solve the problem. Most issues are easily fixable with just a few steps. The first thing to do is make sure that your remote is functioning properly. The problem with your Somfy-motorized product could be as simple a fix as a battery change. First, check to see if the remote control LED illuminates when a directional button is pressed. Try the up, down or “my” button on your remote and pay attention to the LED display. If the LED does not illuminate, replace the CR2430 battery in the remote. Next, check that the motor is receiving power. If the motor is battery-powered, here are some quick things you can check to determine what’s causing the issue: Check the connection of the battery wand to the motor. Check that the batteries inside the battery wand are making contact with the spring. If they aren’t, it might be necessary to stretch the spring in order for them to make contact. Check that the end caps of the battery tube are tight and secure. It’s also possible you just need new batteries. Watch the below video to find out how to replace the batteries in your Somfy battery wand: Still have questions? You can also check out the troubleshooting tips in this video if your radio motor does not respond: If your motor is powered by wiring, either plug-in or in-wall, you need to contact the retail dealer or company that installed your system."

What affects Radio range?

The controls and Smart Home devices are connected to your Somfy-powered products through radio waves. Many environmental factors can affect signals, including the following: Building materials such as steel and concrete Lots of other RF products Installation near a hospital or airport Accessibility to the motor antenna Areas with many WiFi networks in close proximity Some common household items can also occasionally affect radio range, including: Cordless phones Baby monitors Security alarms Microwaves

How To Troubleshoot your Eolis Wind Sensor?

Welcome to Somfy’s troubleshooting video series. Here are some common solutions if your Eolis 3D WireFree Wind Sensor does not work properly. Video procedure Somfy Eolis 3D Wind Sensor Troubleshooting Here are common solutions for issues with the Eolis 3D WireFree Wind Sensor: Check Operation Direction: Press down to see if the awning moves out slightly. For changing motor direction, refer to the FAQ on changing the rotation direction of a Somfy radio motor. Battery Replacement: If the awning retracts every # to # minutes without wind, replace the batteries. See the FAQ on changing the batteries in your Eolis 3D wind sensor. Mounting Connection: Ensure the wind sensor is connected to its mounting bracket and that the round silver magnet is attached. Use silicone-based glue if needed.

How To Program Your Eolis 3D Wind Sensor?

Video procedure Step by step procedure When properly installed and maintained this wind sensor will automatically retract your awning and help protect it from windy conditions. Start by verifying the direction of the motorized awning. The down button should move the awning out. Stop the awning after a few inches by pressing "my." If you need to change the direction, please refer to the "How to change the rotation direction of a Somfy radio motor?" FAQ. Now slide the mounting plate off the Eolis 3D WireFree housing in the same direction the arrow indicates. Install the mounting plate using the fasteners on the same side as the motors. Remove the sensor from the housing using a small screwdriver. Install the batteries as shown in the diagram in the battery compartment and confirm the red light blinks. Press the programming button on the back of the remote until the awning jogs*. Now press the programming button on the Eolis until the awning jogs* again. Snap the sensor back into the housing. Before you slide the cover on to the mounting plate make sure the cover and arrow are in the same orientation. Slide the housing back on the mounting plate. Test the sensor by simulating wind by pushing up and down on the awning’s front bar until it begins to retract. Press the "my" button to stop the awning after five seconds. Your Eolis WireFree Wind Sensor is now ready to use! *A jog is a brief in and out move of your motorized product.

How to troubleshoot if your awning does not respond?

"Video procedure Step by step procedure Step 1: Press and hold “my” for 8 seconds, the light should blink the entire time. If not, replace the battery. If it does, continue to the next step. Step 2: Unplug the motor and plug it back in. Test to see if this restored operation, if not continue to the next step. Step 3: Check power at the quick connect outlet or power source. If there is power present, continue to the next step. Step 4: Plug the motor into a different outlet. If this does not help, continue to the next step. Step 5: For motors with mechanical push-button limits, reset by pressing them in. Check the motor again, if the motor responds, set the limits. If the motor does not respond, continue to the next step. Step 6: Press up and down at the same time, if the motor jogs* unplug it, plug it back in, and refer to the related programming procedure. If the motor does not respond, continue to the next step. *A \"jog\" is a brief in and out movement of your motorized product. Step 7: Try to reset the motor to factory mode. Unplug for two seconds, plug it back in for 8 seconds, unplug it for two more seconds and then plug it back in. The motor should move, if it does not repeat the 2-8-2 power cut. It is important to carefully count the amount of time for each step. After the motor moves wait five seconds and then press and hold the program button on the back of the remote and then slowly count to 15 without letting go. If this works, refer to the related programming procedure. If the motor does not respond, continue to the next step. Step 8: The motor may be in thermal shutdown; it takes about 15 minutes for it to cool down and restore operation. After this time you can begin to troubleshoot from the beginning of this procedure."

How to Set and Adjust the MY Position for Somfy-powered Curtains?

Somfy’s exclusive “my” feature allows you to set a preferred position between fully opened or fully closed for your motorized drapery. Video procedure Step by step procedure Setting Your "my" Position To begin, move the drapery to the desired position you'd like to set as your "my" position by pressing the UP or DOWN buttons. Press the MY button until the drapery jogs. A jog is a brief movement of your motorized drapery. This jog means your “my” position has been confirmed. To access the "my" position when your drapery is stationary, simply press the MY button. If your drapery in is motion, first stop it by pressing the MY button, then press the MY button again to send the drapery to your preferred position. Changing Your "my" Position To change the “my” position, send the drapery to the current “my” position by pressing the MY button. Press and hold the MY button until the drapery jogs, this means the old “my” position has been deleted. Next, move the drapery to your new desired spot and confirm your new setting by pressing and holding the MY button until the drapery jogs. You've just changed your "my" position!

How to Program and Set Limits for Your Somfy-Powered Curtains?

Motorized draperies are a great way to create a comfortable and stylish home. If you're ready to program your Glydea or Irismo drapery motor, here's what you need to know: Video Procedure Step by step procedure Before you begin, make sure the drapery track is properly installed and the drapery is hung. Manually move the drapery to a middle position along the track. This allows for movement of the motor in either direction. To initiate programming, press and hold the UP and DOWN buttons simultaneously until the drapery jogs. A jog is a brief back and forth movement of your drapery. The motor will then remain in programming mode for 2 minutes. Next, briefly press the UP or DOWN buttons and the curtain will automatically run to record both hard stop positions. This means the curtain will close and open. Now check the direction of operation. When pressing UP the curtain should OPEN. If curtain closes upon pressing UP, you will need to reverse the direction of operation by pressing the MY/STOP button until the curtain jogs. Confirm by pressing UP, which should open the drapery or DOWN to close it. To finalize your settings, press the PROGRAMMING BUTTON on the back of the control until the drapery jogs. Now, both limits are set and the motor is now in USER MODE. A brief press of UP or DOWN will send the drapery to the respective limit. You can stop the drapery at any point by pressing the MY button.

How to Motorize Your Curtains with Somfy's Irismo WireFree Motor?

Motorized draperies maintain privacy, protect your home from UV light, help save energy and add a touch of luxury to any home. The compact size of the Irismo motor makes it simple to conceal and to seamlessly integrate into a variety of spaces. You don’t have to give up the aesthetic appeal of your space in order to enjoy the benefits of this motor, including a track design that minimizes the light gap so you can enjoy more privacy and light control. The Irismo WireFree RTS is a rechargeable battery-powered motor that provides a perfect solution for areas where wiring may be a challenge and installs in minutes. Learn how to install the drapery rail and Irismo WireFree in this how-to video and/or read the instructions below: How to Install Somfy Drapery Rail and Irismo™ WireFree What will you need? Here’s the accessories list: For The Rail: 1 rail 1 rail joint 1 belt 2 drive pulley 1 pulley cover 2 master carriers 1 straight arm 1 HD overlap arm Runners- 8 pieces/meter Ceiling fix plate 2 motor hooks You Will Also Need: Measuring tape Screwdriver Pen Scissors Drill 2 clamps Important: Before Installation Make sure you have measured the size of your windows and left 7cm for each drive pulley or 3cm for one small pulley. Slightly unscrew the plate. Insert the connector plate and center between the rails. Secure the connector plate starting with outside screws. Disassemble the HD master carrier, put each part aside. Remove the securing device from the belt holder. Position and attach belt holder at the very end of the belt. Do not attach securing device. Place the belt holder inside of the HD master carrier. Pull the HD master carrier through the rail. Remove the HD master carrier and the belt holder. Remove the stoppers from both pulleys. Slide the belt through the pulley. Position and attach the belt holder at the very end of the belt and attach the securing device. Slide the HD master carrier in the rail and fit the pulley onto the rail. Pull the HD master carrier through the rail. Cut the belt, leaving 100mm for the drive pulley or 65mm for the small pulley. Secure the belt to the rail using clamps. On the opposite end of the rail, make sure the belt is tight. Make a mark on the belt where it meets the end of the rail. Install the second belt holder, separate by one tooth, then secure. Insert the belt holder into the HD master carrier. Push HD master carrier into the rail and install the pulley. Slide the belt through the pulley. Position and attach the belt holder at the very end of the belt and attach the securing device. Insert and pull the HD master carrier through the rail. Reassemble the HD master carrier. The HD master carriers should slide without effort and should align in the center of the rail. Attach the HD overlap arm to the HD master carrier with included screws. Attach the HD straight arm to the HD master carrier with included screws. Insert runners into the rail through the pulleys. Make sure each eye release is installed in the same direction. Install and secure a drive pulley stop on each side of the rail. Install the fabric return hooks to the outside edge of the pulley. Connect the battery pack to the Irismo WireFree motor. Align and insert the motor into the drive pulley, then secure with the locking device. Attach curtain to the runners, starting with the return hooks. Test the touch motion capability by slightly pulling the fabric. If you need to reset the motor, simply push and hold the rest button until the arms move 3 times.

How To Change the Direction of Operation of Your Somfy-powered curtains?

Is your motorized drapery closing when you want it to open? Or opening when you're trying to maintain some privacy? Video procedure Step by step procedure When pressing the UP button the drapery should OPEN. If drapery closes upon pressing the UP button, you will need to reverse the direction of operation. To begin, move the drapery away from its limits and press and hold both the UP and DOWN buttons simultaneously until the drapery jogs. A jog is a brief movement of your motorized drapery. Next press the MY button until the drapery jogs. Finally, it's time to confirm you've changed the direction of operation. Press the UP button and your motorized draperies should open. Press the DOWN button and your motorized draperies should close. You have successfully changed the direction of operation!

How to change the batteries in your Eolis 3d wind sensor?

When properly installed and maintained, this sensor will automatically retract your awning and help protect it from strong wind. If your awning automatically retracts every 30 to 60 minutes and no wind is present, this most likely indicates low or depleted batteries. It's probably time to change your batteries. You will need two AAA alkaline batteries and a small screwdriver. To begin, carefully remove the case from the mounting plate by gently pushing in the direction indicated by the arrows. Remove the sensor from the housing using a small screwdriver. Take out the old batteries and replace with new ones as shown on the diagram in the battery compartment. The LED light will blink indicating power. Snap the sensor back into the housing, then slide it back onto the mounting plate, making sure the cover and the arrow are in the same orientation. To test that the sensor is working correctly, simulate wind by pushing the awning's front bar up and down until it begins to retract. You can stop it by pressing the MY button after 5 seconds. Your wind sensor is now ready to use. Enjoy the shade under your Somfy-powered awning!

How to adjust the speed of your Somfy-powered curtains?

Would you like your motorized draperies to open and close slower or faster? This tutorial will teach you how to adjust the speed of your motorized drapery. Video procedure Step by step procedure Begin by moving the drapery away from its limits. Then press and hold both MY/STOP and UP buttons simultaneously, until the drapery starts opening and closing automatically. To slow down the speed press the DOWN button until you are happy with the speed of your motorized curtain. To increase the speed, keep pressing the UP button. Once you are happy with your updated drapery speed, press and hold the MY button until the drapery moves back and forth briefly. This means your new speed settings have been confirmed.

How to Adjust the Lower Position of Your Motorized Internal Blinds?

Video procedure Step-by-Step Instructions Unplug other shades in the group. Get the remote for the shade. Press down and release to reach the preset lower position. Press and hold up and down simultaneously until the shade jogs. Adjust the lower position by pressing and holding up or down. Once at the desired position, press and hold “my” until the shade jogs. Important Notes The shade only moves while up or down is pressed during adjustment. If unable to reach the desired position, contact your window covering retailer. Adjust only if necessary.

How to Adjust the Limits of Your Somfy-powered curtains?

"If you are not happy with where your motorized drapery stops when closed or opened you can easily change those limits. Video procedure Step by step procedure First, send the drapery to the limit you want to adjust. Once the drapery reaches the current limit, press and hold the UP and DOWN buttons simultaneously until the drapery jogs. A jog is a brief movement of the motorized drapery. Your motorized drapery will remain in programming mode for two minutes. Move your motorized drapery to the new desired position using the UP and DOWN buttons, then press the MY button to confirm the new limit. Repeat for this same process for the opposite limit as well. Remember that you will only be able to move the drapery as far as the stack back allows. Once the drapery reaches the current limit, press and hold the UP and DOWN buttons simultaneously until the drapery jogs. Move your drapery to the new desired position and press the MY button to confirm the new limit. Your new limits are now set!"

How to Add and Delete Controls From Your Somfy-powered curtains?

Video procedure Steps by steps procedure: Radio Technology Somfy® (RTS) offers great flexibility in the way draperies are controlled. For example, one drapery can be controlled by one remote control or several different remotes. A group of draperies can be operated as a group and individually by one or multiple controls. You can mix and match controls, including timers, sensors, app and voice control, as well as via third-party home automation systems. Let’s add more controls to a previously programmed drapery. Starting with an already programmed RTS transmitter press the PROGRAMMING BUTTON on the back of that control, until the drapery jogs. (A jog is a quick back and forth movement of your motorized drapery.) The motor will now remain in programming mode for two minutes. Next, select the new RTS control and briefly press the PROGRAMMING BUTTON of that control. The motor will jog confirming the new control. Test it by pressing the UP or DOWN buttons. Now, let’s add a drapery channel to a multi-channel control like the Telis 16. Again, starting with an already programmed RTS remote, press the PROGRAMMING BUTTON on the back until the drapery jogs. Now take the Telis 16 and select a channel – in our case, it is channel 10, which we named “Drapery”. Turn it over and briefly press the PROGRAMMING BUTTON on the back. The motor will jog, confirming the new control. Test it by pressing the UP or DOWN buttons. All three remotes now control the same drapery. Removing an RTS Transmitter To remove a control, start with a remote you wish to keep and press the PROGRAMMING BUTTON on the back of that remote. Then take the remote you wish to delete and press the PROGRAMMING BUTTON on its back. The remote is now removed from the motor’s memory. To remove a channel from a multi-channel control, first take the remote you are keeping and press the PROGRAMMING BUTTON of that control. Then take the multi-channel remote, select the channel you'd like to delete and press the PROGRAMMING BUTTON on the back of that control. The remote is now removed from the motor’s memory.

What are the minimum compatible OS supported by the TaHoma by Somfy app?

The TaHoma by Somfy app supports the following OS versions: iOS 15 and greater​ Android 8 and greater ​ ​ Previous versions of iOS or Android OS are not supported by TaHoma by Somfy anymore. If you are using a previous version of the OS, TaHoma app updates will not be compatible to you but you will still be able to use the app (for an undefined period).

How to add a Telis 16 RTS to a Somfy RTS radio motor?

Video procedure

How to set the my favourite position of a Somfy radio motor?

Video procedure

How to remove a control point controlling two Somfy radio motors instead of one?

Video procedure

How to change the rotation direction of a Somfy radio roller shutter motor?

Video procedure

How to add a Keygo, Keypop or Keytis to a Somfy radio motor?

Video procedure

How to remove an individual control point from a Somfy radio motor?

Video procedure Step by step procedure: Information This procedure is valid for blind & shutters radio motors: Roller shutters Roller blinds Venitian blinds Awnings ... The following operation must be carried out with individual control point of your roller shutter (remote control or wall-mounted switch). Open the memory of the motor WARNING: You have to use a second individual assigned control point. If you use a control point assigned to a group of drives, you’ll delete this group to the new control point. 1. Press and hold the prog button on the back of the control point you want to keep until the shutter moves up and down Remove the control point from the memory 1. Briefly press the prog button on the back of the control point you want to remove. The shutter makes a brief up and down movement. 2. Press up or down to check the operation The control point no longer controls motorised product!

How to replace the individual control point (lost or broken) of your Somfy radio roller shutter motor?

Video procedure Step by step procedure: Information This procedure is valid for radio motor: Oximo io Oximo RTS Altus RTS The following operation must be carried out with individual control point of your roller shutter (remote control or wall-mounted switch). Double power cut-out WARNING: This process must be realised on the concerned drive only. The power of the other motors must be completely cut-out. If not all the installation will be reset. 1. Cut-out the power of the concerned drive 2 seconds 2. Turn on the power 8 seconds 3. Cut-out again the power 2 seconds 4. Turn on the power again. The shutter moves for 5 seconds or it makes a brief up and down movement. Set the new individual control point Reminder: The power of the other motors must be completely cut-out. 1. Briefly press the prog button on the back of your new control point. The shutter makes a brief up and down movement. 2. Press up or down to check the operation The new control point is paired with the roller shutter and ready to be used!

How to add an additional radio control point to a Somfy radio motor?

Video procedure: Step by step procedure: Information This procedure is valid for blind & shutters radio motors: Roller shutters Roller blinds Venitian blinds Awnings ... The following operation must be carried out with individual control point of your roller shutter (remote control or wall-mounted switch). Open the memory of the motor WARNING: We recommend to use an individual assigned control point. If you use a control point assigned to a group of drivers, you will duplicate this group to the new control point. 1. Press and hold 3 seconds the prog button on the back of the already assigned control point until the shutter moves up and down Add the control point to the memory 1. Briefly press the prog button on the back of your new control point. The shutter makes a brief up and down movement. 2. Press up or down to check the operation The new control point is paired with the roller shutter and ready to be used!

How to adjust the end-limits of a Somfy radio roller shutter motor?

Video procedure: Step by step procedure: Information: This procedure is valid for radio motor: Oximo io Oximo RTS Altus RTS The following operation must be carried out with individual control point of your roller shutter (remote control or wall-mounted switch). This following operation must becarried out in case of: The roller shutter doesn't open completely The roller shutter doesn't close completely WARNING: This process is valid only for motor with end-limits set manually. If not, you should reset the motor. Adjust the lower end-limit 1. Press down to reach the actual lower end limit 2. Press and hold up and down 5 seconds until the drive moves up and down 3. Press up or down to adjust the position and completely close the shutter 4. Press and hold "my" button 2 seconds until the drive moves up and down The lower end-limit is set! Adjust the upper end-limit 1. Press up to reach the actual upper end limit 2. Press and hold up and down 5 seconds until the drive moves up and down 3. Press up or down to adjust the position and completely open the shutter 4. Press and hold "my" button 2 seconds until the drive moves up and down The upper end-limit is set!

How to set the end limits of a Somfy wired roller shutter motor?

"Video procedure: Step by step procedure: This procedure is valid for motor: LT 50\/60 MS 100\/200 RDO 50\/60 Identify the end-limits buttons 1. Remove the cover to access the setting buttons on the drive head The buttons have got two positions: Pressed: the end limit is unlocked Released: The end limit is locked 2. Press the two setting buttons to unlock the end-limits and place the drive at mid-height position (approximatively) 3. Release the yellow end-limit button on the drive 4. Press up. If the drive moves up stop it immediately! TWO SCNEARIO: Case 1: The drive moved up The yellow button set the lower end-limit The white button set the upper end-limit Case 2: The drive did not move The yellow button set the upper end-limit The white button set the lower end-limit Set the end-limits of the roller shutter 1. Press the two setting buttons to unlock the end-limits WARNING: The end limits of the drive are unlocked and will not stop the motorised product. You have to stop it manually. 2. Press down to reach the desired lower end limit Press up or down then stop to adjust the position and completely close the shutter. 3. Released the lower end-limit button and let the other button pressed Case 1: The yellow button set the lower end-limit Case 2: The white button set the lower end-limit 4. Press up to reach the desired upper end limit Press up or down then stop to adjust the position and completely open the shutter. 5. Released the lower end-limit button and let the other button pressed Case 1: The white button set the upper end-limit Case 2: The yellow button set the upper end-limit The roller shutter is set and ready to be used!"

Can we offer smart equipment to the installers for managing Pergola RGS io installation?

"Run a diagnostic check remotely or on site with the customer’s consent. Reconfigure specific equipment settings remotely with the Pergola RGS io."

Can we offer smart equipment to the end-users for controlling their Pergola RGS io?

"End consumers can enjoy all their connected Somfy devices with TaHoma switch, Somfy’s smart control. A single tap on the TaHoma app or a command by a compatible voice assistant activates all their home’s equipment."

Is the Pergola RGS io compatible with my accessories?

"No new accessory needed, the accessories compatibles with the other motors from the Somfy io Terrace offer remain compatibles."