Search "zigbee" - Somfy Pro

25 FAQs

How can the Zigbee channel be changed in TaHoma app without deleting and restarting the entire project?

On other platforms there is an ability to change Zigbee channels "on the fly" without destroying the network and rebuilding. It is not possible today in TaHoma app. Changing the zigbee channel require for all the products to leave the network and to remove all the bindings. The only solution to change the channel is to destroy the network/stack and to rebuilt a new one.

If the Zigbee motor QR code can not be scanned, how to make the link between the APP and the motor?

If the QR code on the Zigbee motor cannot be scanned, two solutions are available to you: Motor setting (BLE): Press 5 times on motor button head to open a not secure connexion with the App. Motor pairing to the TaHoma switch: Press on the motor head button to have 2 jogs to open the Zigbee network in unsecured mode

How to remove a product from a Zigbee network?

Removing a product via the TaHoma app fully remove it from the Zigbee network. There are two different reset methods: A full motor reset: 12s on the motor head or through the TaHoma pro app erases the motor settings and the media information. The motor is removed from its current Zigbee network and is back to factory mode. A partial reset: 7s on the motor head erases only the media information. The motor is removed from its current Zigbee network and Motor settings are preserved. It would display the disconnected device on the App with exclamation point "!"

What is the Zigbee range?

The range between two Zigbee devices is European market: 40m in open field United states and Australian market: 80m in open field However, this range will vary depending on the radio environment in which the Zigbee system is installed. Many environmental factors can affect signals, including the following: Building materials such as steel and concrete Lots of other radio controled products Installation near a hospital or airport Accessibility to the motor antenna Areas with many WiFi networks in close proximity Consider that in a house, the Zigbee network just allow to go in the next room (Cross one concrete wall). With TaHoma switch solution, the range is extended with the Mesh network by adding routers.

Does the Ysia remote send commands directly to the Zigbee motor?

It will depend of the configuration of your Somfy Zigbee system. With a TaHoma switch: If wired motor (AC): the remote can send commands directly to the motor or through an other router or the switch if too far. If Wirefree motors (SED): the remotes always send a command through a router or the switch. Without TaHoma switch (TaHoma ready): The remotes always send commands directly to the motor (Wirefree or AC)

Why do I have to scan a remote control QR code to pair a Zigbee motor on TaHoma app?

TaHoma app is used for all Somfy products (iO, RTS and Zigbee). To select the right pairing path in the App, the App has to know the protocol by scanning the QR code of a remote. For iO and RTS, there is a QR code only on the remotes. If you don't have Somfy Zigbee remote, the motor QR code can be scanned (Scanned two times). For TaHoma pro, used the expert mode in order to skip this step.

Can we let the charger connected to the Zigbee Wirefree motor?

No, let the charger connected to the Zigbee Wirefree motor will reduce the motor life.

Is it possible to control a Zigbee motors with a remote in case of a power outage?

It is not possible to control a Zigbee main-powered motor when there is a AC power cut. With no main, the TaHoma switch and the Routers will not work. Only TaHoma ready solution works with Wirefree motors.

What happens with my Zigbee products if the internet is down?

If the internet is down, the Zigbee equipements (motors, smart plugs, ...) still work locally: Motors are still controlled by the remotes Motors are still controlled by programmed automatisms The motors can not be controlled with the Apps and remotely!

When Somfy Zigbee products will be compatible with Matter?

Matter specifications are still in progress. Having Zigbee and Bluetooth Low Energy (BLE) medias embedded is a first step to be part of the Matter adventure. Zigbee products will be part of the Matter system through a Matter bridge. Zigbee motors will not become Matter compatible through a firmware upgrade.

What Zigbee 3.0 third party products are compatible with TaHoma switch?

Any device with Zigbee 3.0 certification must be accepted in the Zigbee network as a router but is does not guarantee that this device is managed by the TaHoma App. To be compatible, the device needs to have the same Cluster (e.g. Window Convering for motors). Even with the same Cluster, the compatibility is not guarantee because of some differences in the implementation (attributes). Conditions that the Zigbee device must meet to introduce this product in our Somfy offer: Must be certified Zigbee 3.0 The Zigbee cluster must be managed by Somfy (e.g. "On/Off" cluster for Smart plug) Must be tested by Somfy It only guarantees the compatibility with the revision of the device tested. Any upgrade, modification applied on the device by the vendor could break the compatibility.

What does a TaHoma ready solution mean in the Somfy Zigbee ecosystem?

A TaHoma ready solution is a Somfy Zigbee system working without a TaHoma gateway. Only Zigbee Somfy remotes (Ysia) and motors, third party products are not TaHoma ready.

What is a router in the Zigbee ecosystem and what are its features?

Routers are responsible for routing traffic between different nodes. They are also responsible for receiving and storing messages intended to an other router or end devices. Routers may not sleep. As such, routers are not a suitable choice for battery operated devices. Example of routers: Smart plug, main-powered motor, ... A router can be connected with 6 Wirefree devices maximum (router or end device). You must respect this limitation by adding additional routers every 6 Sleepy End Devices to preserve the perfomances of the system. It is possible to have consecutive routers ("Hops") to relay signal between two Zigbee Wirefree devices. We do recommend a maximum of 6 consecutive routers.

How many remotes can be bound to a Zigbee motor and how many Zigbee motors can be paired to a remote?

Up to 6 remotes can be bound to a Zigbee motor. Recommended 3 in order to ease the group management. If you need more than 3 we do recommend to use TaHoma switch solution. A remote can control all the Zigbee motors of the room. Motors are adressed through a group number, they are all synchronized.

What are the main benefits using Zigbee?

The benefits of the Zigbee offer are several: An open & scalable offer A robust and reliable ecosystem Enhanced benefits thanks to 3rd party integration and two-way feedback: Visibility of shade position and battery level indicator for WireFree motors. Designed to be easily controlled from voice controllers such as Amazon Alexia or Apple Home pods via TaHoma. They are open to the mesh network for a better transmission within the home. Zigbee 3.0 is the only complete IoT solution, from mesh network to the universal language, that allows smart objects to work together: MESH: Zigbee 3.0 harnesses the power of the mesh to connect every product to every other product. If one product fails, the others will continue to communicate without interruption. INTEROPERABLE: Products work together seamlessly, even if they're from different companies.

What can I do as profesionnal if the TaHoma DIN-Rail I'm configuring is not connected to internet ?

Connected: Activation of the DIN-Rail (End-user account, Name, ...) Update box Pairing IO or RTS devices Pairing Zigbee device Managing IO devices from the app Managing Zigbee devices from the app Not connected: Activation of the DIN-Rail (End-user account, Name, ...) Pairing IO or RTS devices

What is the difference between the Connectivity kit and TaHoma switch?

TaHoma switch TaHoma switch is a smart command to centralize and connect your Somfy and other brands home equipment. It is compatible with three radio protocols : io home-control, RTS and Zigbee 3.0. It also allows Cloud and Voice Assistants compatibilities, like Google Assistant and Apple Homekit* . TaHoma switch is linked to the new TaHoma app, which allows the creation of manual, planned and advanced scenes and many other features. Connectivity Kit Connectivity kit is the gateway to control Somfy motorizations and lighting from the TaHoma app or by voice (with an additional Voice Assistant). The Connectivity kit uses two Somfy radio protocols : io home-control and RTS. Even though they use the same app, the Connectivity kit offers less features than TaHoma switch, for example, only manual scenes can be created. Other limitations apply to the Connectivity kit: Apple Homekit only supports (certain) io devices.

What is Zigbee?

Zigbee is an industry association formed to provide standards that enable devices to communicate interoperably using wireless technology that is secure, reliable and suited to the needs of the home environment. Zigbee is recognized and used around the world. Features: Radio Frequency Open Protocol 2.4 Ghz: universal frequency used world wide Mesh Network Radio: every powered device act as a repeater Self-healing: no single point of failure; if a device fails, the signal reroutes itself

Are the Zigbee motors still working if the TaHoma switch is powered Off?

The system will continue working for a while if there are Routers in the system (AC devices). Should be considered as a temporary situation.

With the TaHoma switch solution, is a remote mandatory in the Zigbee system?

No, the motors can be controlled with the TaHoma app only.

What kind of Zigbee devices can be regrouped on a individual control?

Only devices having the same cluster (e.g. Window Convering for motors) can be regrouped (bind) on a individual remote control through TaHoma switch. If you regroup a motor with slats variation with an other without slats variation, only common commands will work (Lift commands). It's not possible to bind a smart plug with a motor.

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