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FAQ Serv-e-go FIND THE ANSWERS TO YOUR MOST FREQUENTLY ASKED QUESTIONS

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Can I access my customer’s installation at any time?

Once your customer has validated the service, you can access the detailed view of the installation at any time, by logging in to the tool. However, if you wish to make changes to the installation,...

Can I make modifications without customer’s agreement?

No, you will not be able to make any modifications without your customer’s prior agreement. Once your customer has granted you access to make modifications, any changes made to the installation...

Do I have to support my customer on products added himself after the initial installation?

No, this tool does not oblige you to support your customer on products he decides to add himself after the initial installation. Nevertheless, you will have the view on these products so the...

Can I delegate aftersales service to another installer?

The tool does not allow you to transfer an installation from one installer to another. But a TaHoma can be assigned to another installer if needed, the new installer will then be able to access...