Serv-e-Go®

Serv-e-Go®

THE POWER TO SERVICE REMOTELY

Serv-e-Go is Somfy’s online maintenance tool for connected equipment. It gives you an overall view of your installations, helping you diagnose problems and prepare better for customer visits. Some issues can even be solved remotely. You spend less time on the road, and more time on activities that add greater value for your business.

Serv-e-Go® MAKES A CLEAR DIAGNOSIS EVERY TIME

GET FULL VISIBILITY

Serv-e-Go lists all the smart home products that you’ve installed and shows you their current status. You know exactly how things are going for all your customers.

STAY AHEAD

Smart devices makes remote troubleshooting possible. Get fully prepared for visits by planning the time and equipment required. You save time for both yourself and your customer.

RESPOND FASTER

Quickly service a customer and reconfigure remotely, without leaving your office. You even receive alerts and can take action before your customers are aware there’s a problem.

SERVICING MADE SIMPLE

  • Keep track of all your connected installations while having access to equipment and motor data.

  • Request a remote intervention to modify product parameters or to add a remote control. ​​​​​​​

  • Quickly check and react on alerts and errors that occurred on your customer’s installation.

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Connection

POWER UP YOUR MAINTENANCE BUSINESS

69%* OF INTERVIEWED INSTALLERS

69%* OF INTERVIEWED INSTALLERS

STATE THAT MAINTENANCE IS A LOYALTY DRIVER​ ​
*Source: My Somfy Lab France survey - January 2020

49%* OF INTERVIEWED INSTALLERS​

49%* OF INTERVIEWED INSTALLERS​

STATE THAT MAINTENANCE IS A BUSINESS BOOSTER ​​
*Source: My Somfy Lab France survey - January 2020

SOLUTIONS COMPATIBLE WITH SOMFY PRODUCTS AND SOMFY PARTNER PRODUCTS

Check here the compatibility of your product here

TUTORIALS & FAQs

ACTIVATION & INSTALLATION

ACCESS THE TOOL

COMPATIBLE PRODUCT

SUPPORT & TROUBLESHOOTING

DOWNLOADS

Serv-e-Go leaflet
Serv-e-Go user guide
TAHOMA SUITE ECOSYSTEM

DISCOVER OUR COMPLEMENTARY SERVICES

TaHoma® switch

TaHoma® switch

The power to win over your customers

Connected equipment is easy to sell thanks to the 1st smart control to centralise & connect your customers’ home.
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Find out more

TaHoma® pro app

TaHoma® pro app

The power to commission more easily

Install and commission easily on your smartphone, in a fraction of the time​.

Find out more

DO YOU NEED HELP?

Would you like to receive a quote, make an appointment or place an order?

Contact us