Web Content Display

FAQ Serv-e-go FIND THE ANSWERS TO YOUR MOST FREQUENTLY ASKED QUESTIONS

Asset Publisher

Which products are compatible?

All Somfy brand products connected to your customer's TaHoma will appear in the product list. Products from other brands will not appear in this list. For Somfy io-homecontrol products, you will...

Is there a difference between RTS equipment and io-homecontrol product?

Yes, io-homecontrol products provide feedback on their state. For these products, more information is provided. RTS products will appear in the product list but you will not be able to view...

If I use an io-homecontrol receiver, will I be able to monitor all the wired products?

No, this receiver only enables you to control a wired motor with a radio control point. You will not be able to access the information of these wired motors. 

Are products from other brands compatible with this tool ?

No, products from other brands will not be displayed in the list of products, you will not be able to use this tool to monitor these products. 

Are products from other brands of the Somfy Group compatible?

No, products from other brands will not be displayed in the list of products, you will not be able to use this tool to monitor these products. 

Will I see the products added by my customer after the initial installation?

Yes. When validating the service, customer gives you access to his installation and view to the list of paired products, for an unlimited period until he chooses to terminate the service. You...