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FAQ SERV-E-GO Activation & Installation

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Is it necessary to install a TaHoma for my customer?

Yes. You must install a TaHoma for your customer, and pair products to this box. TaHoma, being connected to the Internet, serves as a gateway to access and collect the data of the...

Is it necessary to register the TaHoma?

Yes. You must register the TaHoma via the Somfy Pro website. This allows you to assign a TaHoma to your Pro account. When you connect to the tool, you will then view all your registered...

I have already activated many boxes using the Somfy Pro website. Will these boxes be displayed automatically?

Yes. All boxes already activated via the Somfy BtoB website (so already assigned to your Pro account) will appear in the tool when you connect, without any action from your part. 

I have already activated many boxes but via the somfy-connect website. Will these boxes be displayed also?

Boxes activated via the Somfy-Connect website are not assigned to your professional account, so they will not be displayed automatically in the Serv-e-go tool. Nevertheless, it is still possible...

My customer already has a TaHoma, and I would like to monitor the installation from the tool, is this possible?

You must first assign the TaHoma box to your professional account, directly from the Serv-e-go tool or by contacting Somfy support. An email will be sent to your customer for validation. Once the...